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Friday, July 04 | Home / [Customer Support] 



A word from us



Thank you for all the cards, cakes, fruits, gifts, and testimonials we have received! We are truly honored and thankful to provide services to people like yourself. This makes what we do a lot more fun!
(...and in some cases, a lot more fattening!)

-The team at MediaCatch

 

Customer Testimonials


I'm now in going into my 4th year as a MediaCatch customer, and I haven't been let down yet! Despite signing up for the "bargain blowout" deal and paying a very low $45/year, MediaCatch support has always been top notch and I've never felt like a second-rate customer. Living in the UK, phone support to the USA is not an option. Thankfully, MediaCatch have excellent online support services; an awesome team of helpful people. Just wanted to let you know, thanks for a great 4 years! Thanks.
-Jay Hills

"I have tried hosts ranging from POW Web, to BlueHost, to aplus, etc.. but nothing has come close to performing as well as MediaCatch. My experiences with MediaCatch have strongly proven that they desire and demand 100% excellence, customer satisfaction, and performance. Nothing lacks with these guys. They are flexible with your needs and are always here to help--even at two in the morning. If that is not enough incentive, I am sure the prices will finally convince you. Regardless, don't believe me? Look at their awards, or talk to them on Live Chat, trust me, you'll love it!"
-Mark McCullough, www.aztars.org
(
Domain is spyderwebnetwork.com but we primarily use www.aztars.org)

A Toast to Excellence......
"
By all standards, I consider myself to be a very demanding consumer. It’s not that I am hard to please, but being a self proclaimed “geek”, I often go far and beyond the average consumer, when demanding quality of service from other IT companies.  In this day and age, I rarely find myself inspired to speak out on the quality of service received, but MediaCatch is the exception to many of the rules. MediaCatch arms small businesspersons like myself with premium power, at a budget price. Unlike many providers in the market, MediaCatch always seems to be one step ahead of the industry, introducing bleeding edge technologies like Fantastico while others are still investigating cPanel. Byte for Byte, MediaCatch leaves all the competition wondering just what went wrong. Great Service, Amazing Uptimes, Quality Hardware, BLAZING SPEEDS, and even a warm body in case of emergencies 24hrs a day…It doesn’t get any better, Fives Stars…Thanks MediaCatch, I look forward to a long relationship with your organization."
-
Zachary Ervin, Exzavier.com
"Switching to MediaCatch, I've saved over $1500 per year! And if I ever have a technical question I can always reach a LIVE person -- and that's PRICELESS."
"I've been in the New Media business for almost 10 years now, and have worked with hosting vendors large and small but none have been able to provide the level of service and value that Media Catch provides. I only regret not having called you guys sooner."
-Wally Sabria, RawMedia.com
"As a businessman, I appreciate excellent value & service. MediaCatch provides both. I especially appreciate their flexible hosting plans, generous allocation of space and bandwidth, ability to upgrade easily, and friendly, accessible service and support. Overall, MediaCatch does one hell of a good job, & I am happy to be working with them!"
MaleDepression.org
"I have enjoyed your service so much during the time I’ve had my website with you. The support is great and you have been on top of my problems when I have had one. Pricing is great and uptime is outstanding. The shared hosting plans here are by far the best I’ve seen anywhere."
-Charles Jones, CharlesJ5.net
"I have to say that I got extremely lucky when I went with Mediacatch as my first web host. They offer great plans, oodles of bandwith, an excellent control panel with all the amenities you could ever want. With all this, the best part by far is how extremely easy it is to get in touch with customer service, be it by phone, in an online chat, or even on AIM, they’re always there to help.">"
SleepingAwake.net
""> "I've used MediaCatch for 6 months now, and have never had any problems with it. In the past, I've moved from host to host, searching for the ideal combination of talent and service, but now I have finally found it. Great prices, awesome customer support, and my website has never been down. Thanks MediaCatch!"
-John Williams, Dephekt.com
"I have been extremely satisfied since I switched my website to MediaCatch. Reliability is important to me and we have experienced very little downtime. Additionally, their tech support is commendable. Anytime I have needed to get in touch with someone from the company, I have had immediate response and satisfaction. The people I have dealt with are courteous and helpful, whether I catch them online or call during the middle of the night. They respond to the client immediately and professionally. Overall, I am pleased with all of my MediaCatch experiences."
-Braden Fisbeck, BreakTheTrend.com
"Since I been with Mediacatch.com the services has been great. Most of the time we consider services as being the server been up 99% all the time, but services to my business is customer service, I can call anytime day or night and a representative is always available to answer any questions and solve all my problems. I don't have to wait till the next day for an answer. Non of the other hosting companies that I been with has provided this prompt customer services like Mediacatch.com Good luck to you guys."
-Theresa Love, AfricanSisters.com
"Ever since MediaCatch I've had outstanding hosting. I've never seen a site that could give me such a good plan for the price I pay. Also Free support through MediaCatch site and AIM. They didn't ignore me, and they've fixed all my problems. Unlike other hosting sites I didn't have to wait two weeks to get an answer for something that was wrong, or something I was curious about. Thank you!"
-Derek Lucci, MediaDazzle.com
   "Words can’t express how pleased we have been with the services provided by MediaCatch. The company has taken our website to something exceptional in its representation of our organization."
-John Nuzzo, VCF-Nuzzo.org
"After numerous frustrating experiences with other hosting companies, we were starting to doubt any hosting services we came across...
I must admit that at a first glance, the prices for MediaCatch service seemed too good to be true. Well, I decided to find out for myself. Soon after working with their servers, my doubts were gone. The speed of the MediaCatch servers are jaw-dropping, but what really pleased me is the reliability. I've never come across a single problem with their servers, configurations, or downtime.
Other companies may consider small amounts of downtime as normal, but as we all know, it is NOT normal for the end-user!  MediaCatch addresses this issue, and does a good job at taking care of the end-user's needs and keeping the servers running in top shape indefinitely!

Thank You MediaCatch! - P.S. I forgot to mention the outstanding customer support - I wouldn't have enough room here to describe how good it is!
"

-
Dan Derebenskiy, Partrunner.com
Superb Service
"I would like this time to explain the outstanding hosting MediaCatch provides! I run a design company, and my site is how I get a lot of my clients so as you can tell I need a very stable host. MediaCatch is a very stable host, great uptime, superb service, blazingly fast speeds, and a unique customer support that is like no other. I have been very pleased to have my site hosted with such a great company, for almost a year now, and I look forward to many more great years. A quick example of the great service is, I contacted support on a Thursday to move my site, and that Monday the whole site was moved! If you ask me that is great service. I thank you for taking the time to read this testimonial.

P.S. A great feature that MediaCatch has is SSH support, most sites do not even offer this, and I find it very accommodating that MediaCatch does.
"

-Matthew Keefe, MkeefeDesign.com


 

Send your testimonial to web@mediacatch.com (please include your name and domain name). Please note that submitted testimonials become the property of MediaCatch LLC and may be used in future advertising campaigns.  Thank you!

 

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